1. From how long are you using our product / service?
2. How often do you use our product / service?
3. Which of our product / service do you use?
4. How frequently do you purchase from us?
5. Overall how satisfied were you with our products / services?
6. How satisfied are you with the following characteristics of our products /services?
7. Thinking of your most recent experience with our product / service, how much do you Agree with the following statements?
8. How responsive is our company?
9. Thinking of the similar products / services offered by other companies, how would you Compare our products / services?
10. Compared to our competitors, how is our pricing?
11. Would you purchase our product / service again?
12. Any suggestions / comments for improving our products / services, so that we can serve you better?
13. Personal Particulars: